FAQ

Meet CEU requirements and learn in the comfort of your own home or workplace – anytime of the day or evening! DConline classes are engaging, enjoyable and interactive, they do not require you to be on-line at a specific time; you set your own schedule!

An Online Educational course “simulates” a traditional classroom. A group of doctors – from geographically dispersed areas – begin a course at the same or different time. On the website they find their syllabus, assignments and activities are fully explained in detail on the course pages. Doctors are not required to be on the web at a specific time, so we need to be very self-directed and disciplined to do the course work.

Learner’s activities may include; read/study a textbook, complete assignments, take quizzes and exams, and participate in on-going threaded discussions.

How much do the courses cost?

The tuition costs are found on the course offerings or course syllabus page.
You can pay the tuition online using a secure connection and a Master Card or Visa credit card (American Express accepted by phone only), or by sending a check to DConline, 3578 Hartsel Drive, Unit E #414, Colorado Springs CO 80920. Please make sure you include your course title! You also may call 719.260.2507 and provide payment over the phone.

How long do I have to complete the course?

The CEU courses must be completed before the term ends. Terms are usually by the semester. DConline Training courses run for six month semesters. Certification Programming courses terms will vary. It is the responsibility of the learner to complete their course work in the term they are enrolled in. Contact Dr. Moreau for more information.

What is the refund policy?

DConline has a “No Refund” policy. It is the responsibility of the learner to complete the course materials in the term you have enrolled in. The course term is usually a quarter or semester. There will be no refunds of tuition fees for non-completion of coursework. To be considered for a refund the request must be submitted in writing. Refunds will only be considered if:

The refund request was submitted prior to the student starting their second contact hour (minute 61) of the course work

AND

The request for a refund is received within three days of the “first available access” of your course. The first available access is defined as the day you completed the registration process and became a student in your course.

What computer equipment do students need to take an online course?

To take full advantage of the interactivity of the courses, the following system profiles are required:

Note: Courseware cannot be accessed using Web TV
1. You will need an Internet Service Provider (ISP). An ISP is a company that can provide you with the software necessary for getting onto the Internet. You will need Internet access to take your courses.

2. You will need to establish an email address when you sign up with an ISP. Check with your ISP if you do not know what your email address is.

For further specifics see Technical Information.

Do doctors have to be an expert in computers to take classes this way?

No, doctors should, however, know how to use the computer; how to navigate the WWW browser; how to save and retrieve files; how to use standard business software and how to use a modem to connect to the Internet.

How do I register for a course?

The doctor must register through the DConline registration page at www.dconline.us by selecting the “Register Here” tab or by sending in a completed registration form. The registration process is simple and straightforward. You can pay your tuition online and gain immediate access using our secure server. If you wish, you may also use a check.

How will my credit hours be recorded and reported?

We work with many accredited Universities so your CEU or live session certificate will be sent from the sponsoring college of that specific class. DConline will also record your work.

If I need a textbook how can I get it?

Very few courses require the purchase of a textbook! If need be, you may order your textbook through the distributor of your choice.

How do I access my online course?

Your course will be accessible over the World Wide Web using any computer with an Internet connection. When you register for your online course, you will be given a login ID and password. Your personal login ID and password will give you access to your courses.

How much time will I need to devote to my online classes?

People generally have the misconception that because a course is online, it will not be as challenging as the live version. In fact, just the opposite is true. In many cases students say that online courses are more challenging than face-to-face classes. Although online classes do not take place in a traditional classroom, you can expect to invest as much, if not more, time and energy to successfully complete an online course. Just like in the traditional classroom, online students complete assignments, take tests, write papers and participate in discussions. The main difference is that you do it on your own schedule!

Who do I contact if I have any problems or questions?

There is help available 24 hours a day! Begin by letting your instructor know if you are having problems with the course content. This is done by e-mail. If your problems are technical, you may contact eCollege for support 24/7/365!
For contact information please see DConline Contact Information

What happens if I am bumped off the internet while I am working through a course?

All you need to do is log back in and continue where you left off! You do not need to go back through materials you have already studied.

Can I do two hours or three nights or do I have to do it all in one sitting?

You can take as much time as you need to complete the course work within the term you signed up for. You can log on for as long or short a period of time as you wish anytime of the day or night. Imagine, you will never be late for class with DConline!

Can I return to a course after I have taken it to refresh my memory or use it as a resource?

You will be able to return to a course during the term you are enrolled. When there is a reference you wish to save it can typically be printed.

How do I successfully complete a course?

To successfully complete the course you will take an online evaluation at the end of the course materials. There will be three questions (Multiple Choice or True/False format) for each hour of course credit. A six hour course will have 18 questions in the evaluation. The examinations are scored and you will see your results.

What if I fail the examination?

Your test will be evaluated to identify what area you need to revisit and then you will directed to revisit the applicable references to review those materials. You will then be allowed to retake the examination at no additional cost.

How does the course track my time spent studying the coursework?

The software will clock the amount of time you spend reviewing the class materials. You do not need to do anything, DConline will record that for you.

Is Online Education for everyone?

No. Some doctors would not find it the right method for them to learn if they want and require the personal interaction that a traditional classroom gives to them. Good candidates for Distance Education courses are those doctors who are self-directed and self-motivated. This may include doctors who enjoy technology travel extensively, live in remote locations, or those who, for personal or professional reasons, need the flexibility to attend classes.