FAQ

Meet CEU requirements and learn in the comfort of your own home or workplace – anytime of the day or evening! DConline classes are engaging, enjoyable and interactive, they do not require you to be on-line at a specific time; you set your own schedule!

An Online Educational course “simulates” a traditional classroom. A group of doctors – from geographically dispersed areas – begin a course at the same or different time. On the website they find their syllabus, assignments and activities are fully explained in detail on the course pages. Doctors are not required to be on the web at a specific time, so we need to be very self-directed and disciplined to do the course work.

Learner’s activities may include; read/study a resource, complete assignments, take quizzes and exams, and participate in on-going threaded discussions.

How much do the courses cost?

The tuition costs are found on the course offerings or course syllabus page.
You can pay the tuition online using a secure connection and a Master Card, Visa or American Express credit card
You also may call 719.260.2507 and provide payment over the phone.

How long do I have to complete the course?

The CEU courses must be completed before the term ends. Terms are annual with the calendar.  It is the responsibility of the learner to complete their course work in the term they are enrolled in. If you register for a course and are not able to complete it within the term, you may request to be transferred to a new term.  A $30 course transfer fee will be applied to approved requests.

What is the refund policy?

We understand that circumstances may arise that lead to the need for a refund, and we want to provide clarity on our refund policy for our online CE courses. Tuition refund requests will only be considered if the following parameters are met:

  1. The individual’s time spent in the course is less than 60 minutes as noted on the Time Activity tracker in the course.
  2. The request is submitted in writing via email within ten business days of entering the course.

All approved refunds will be subject to a $30 LMS and processing fee, which will be deducted from the refund amount.

We appreciate your understanding and cooperation with our refund policy.

What computer equipment do students need to take an online course?

The courses are recommended to be taken on a computer desktop or laptop but will work on any device or tablet with an internet connection. Courses will successfully work in most up-to-date browsers. Recommended browsers are Google Chrome or Microsoft Edge, and Safari
browser for Apple systems. Some courses utilize pdf files. The user should have pdf reader software on their computer or device and a pdf reader plugin enabled on their browser.

Do doctors have to be an expert in computers to take classes this way?

No, doctors should, however, know how to use the computer; how to navigate an internet browser; how to save and retrieve files; and how to use standard business software.

How do I register for a course?

The doctor must register through the DConline registration page at www.dconline.org by selecting the “Enroll Now” button at the end of the course description. The registration process is simple and straightforward. You can pay your tuition online and gain immediate access using our secure server. If you wish, you may also use a check.

How will my credit hours be recorded and reported?

We work with many accredited Universities so your CEU or live session certificate will be sent from the sponsoring college of that specific class. DConline will also record your work.

If I need a textbook how can I get it?

Very few courses require the purchase of a textbook! If need be, you may order your textbook through the distributor of your choice.

How do I access my online course?

Your course will be accessible over the World Wide Web using any computer with an Internet connection. When you register for your online course, you have an opportunity to create an account if you are new to the system. Your personal/unique email will be your login ID and you’ll have an opportunity to set an account password that will give you access to your course(s).

How much time will I need to devote to my online classes?

People generally have the misconception that because a course is online, it will not be as challenging as the live version. In fact, just the opposite is true. In many cases students say that online courses are more challenging than face-to-face classes. Although online classes do not take place in a traditional classroom, you can expect to invest as much, if not more, time and energy to successfully complete an online course. Just like in the traditional classroom, online students complete assignments, take tests, write papers and participate in discussions. The main difference is that you do it on your own schedule!

Who do I contact if I have any problems or questions?

Assistance can be found the “help” button at the bottom left of your page. Here you are able to submit a support ticket for whatever issue you may be experiencing. You may also email dconline@dconline.org or call 712-260-2507 (M-F 9a-5p MT).

What happens if I am bumped off the internet while I am working through a course?

All you need to do is log back in and continue where you left off! You do not need to go back through materials you have already studied.

Can I do two hours or three nights or do I have to do it all in one sitting?

You can take as much time as you need to complete the course work within the term you signed up for. You can log on for as long or short a period of time as you wish anytime of the day or night. Imagine, you will never be late for class with DConline!

Can I return to a course after I have taken it to refresh my memory or use it as a resource?

You will be able to return to a course during the term you are enrolled. When there is a reference you wish to save it can typically be printed.

How do I successfully complete a course?

To successfully complete the course you will take an online evaluation at the end of the course materials. There will be at least three questions for each hour of course credit. The examinations are automatically scored and you will see your results. For tests with write-in responses, those will be hand-graded by an instructor and additional points will be given if applicable.

What if I fail the examination?

Your test will be evaluated to identify what area you need to revisit and then you will directed to revisit the applicable references to review those materials. You will then be allowed to retake the examination at no additional cost.

How does the course track my time spent studying the coursework?

The software will clock the amount of time you spend reviewing the class materials. You do not need to do anything, DConline will record that for you.

Is Online Education for everyone?

No. Some doctors would not find it the right method for them to learn if they want and require the personal interaction that a traditional classroom gives to them. Good candidates for Distance Education courses are those doctors who are self-directed and self-motivated. This may include doctors who enjoy technology travel extensively, live in remote locations, or those who, for personal or professional reasons, need the flexibility to attend classes.